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1. |
Both Usage-based & Unlimited ADSL Services have a minimum 6 month contract. After the first whole full month, the service can be cancelled however a $75 fee applies. After 6 months, the Service can be terminated at anytime with no charge. |
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2. |
This Agreement starts at the time and day We receive Your signed ADSL application form. Payment for the service becomes due and payable immediately upon the activation of Your line. |
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3. |
You will be charged a connection fee of $150 for Telstra to convert Your nominated line to an ADSL enabled line. |
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4. |
You will be billed for your ADSL connection from the 1st of the month and in advance. You bill will show: Your set-up fee; Your first months access fee; and Your second months access in advance. |
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5. |
You can upgrade Your service speed at any time. A fee of $75 applies to downgrade the speed/bandwidth of the Service. |
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6. |
You can change Your service from a usage-based ADSL service to an unlimited service (or Unlimited to Usage-based) at any time at a charge of $75. |
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7. |
You can change Your nominated service line at any time. A fee of $150 applies to phone number changes both during and after the 6 month contract period. |
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8. |
We cannot guarantee that the service will be free of blockage, delays or faults. You acknowledge that there may be restrictions and limitations on the Service from time to time. We will not be responsible for any loss or damage to You. |
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We accept no liability to You or to any other person for acts, omissions or defaults of other service providers which provide service to Us for any reason including faults, defects in the service, defects in telecommunication services not provided under this agreement. |
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10. |
You can terminate Your Service at any time; however We require 14 days notice prior to the date you wish the service to be disconnected via written confirmation. |
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11. |
You must advise Us when you relocate premises or change your phone number. You will remain responsible for all debts incurred on a service until they request cancellation. |
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12. |
TPComm uses SSL certification providing a Secure Socket Layer for transmission of 128 bit encrypted data to our secure gateway provider. Note that your Internet browser must support SSL in order to use our on-line payment facilities. For on-line transactions we use SecurePay which is one of Australia's leading gateway providers and an authorised provider to St. George to ensure clearance of your credit card transaction and we 100% comply with their safety procedures. |
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